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Shipping Policy for Liwa Jewellers FZE LLC

At Liwa Jewellers FZE LLC, we adhere to the regulations and standards set by the United Arab Emirates (UAE) to ensure a seamless and lawful shipping experience. Please review our shipping policy for detailed information on delivery timelines and procedures.

Local UAE Delivery

We are committed to processing and shipping orders within 3 to 5 working days for deliveries within the United Arab Emirates (UAE). Customers will receive an email confirmation with tracking details once the order has been dispatched.

International Shipping

For international shipping inquiries, please contact our customer service team at
liwajewellers@gmail.com.

Shipping Charges

Shipping charges are applicable for international shipments and are calculated based on the destination and weight of the package. Customers will be informed of international shipping costs during the checkout process, with complete transparency to comply with UAE consumer protection laws.

Customs and Import Duties

For international shipments, customs duties, taxes, and fees may apply. Customers are responsible for any additional charges incurred upon delivery, as required by UAE customs regulations.

Shipment Tracking

Upon shipment, customers will receive a confirmation email with a tracking number to monitor the status of their delivery. The provided tracking information enables customers to stay informed through our website or the designated courier service, aligning with UAE transparency standards.

Address Accuracy

Customers are urged to provide accurate shipping information, aligning with UAE regulations. Ensuring the completeness and correctness of shipping addresses is crucial to prevent any delivery issues

Delays and Unforeseen Circumstances

While we strive to meet delivery timelines, unforeseen circumstances such as customs delays or issues with the courier service may occur. In such instances, we commit to prompt communication with affected customers, adhering to UAE consumer rights guidelines

Contact Information

For any shipping related inquiries, please contact our team at:
liwajewellers@gmail.com

Note: This policy is effective from 1 September 2025 and may be subject to change in line with UAE laws. Please check our website for the most up to date information.

Thank you for choosing Liwa Jewellers FZE LLC. We are committed to ensuring your satisfaction and providing a secure and transparent shopping experience in line with UAE consumer protection standards.

Who we are

Suggested text: Our website address is: https://www.liwajewels.ae.

Comments

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An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.

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